Return & Refund Policy – Female Collection

Last Updated: October 11, 2026

At Female Collection, customer satisfaction is important to us. We aim to provide quality products and a transparent shopping experience throughout Pakistan.

Please review our Return & Refund Policy before placing an order.

1. Three-Day Return Policy

Customers may request a return within 3 calendar days of receiving their order, subject to the conditions below.

To qualify for a standard return:

• The product must be unused, unworn, and unwashed.
• The product must be in its original condition.
• Original packaging, labels, and tags must be intact where applicable.
• Proof of purchase or an order number must be provided.
• The return request must be submitted within 3 days of delivery.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Provide your order number, a description of the issue, and clear photographs where available.

We will review the complaint and offer an appropriate resolution, such as a replacement, refund, or other remedy in accordance with applicable consumer protection laws.

3. Non-Returnable Products

For hygiene and safety reasons, certain products may not qualify for change-of-mind returns, including:

• Opened perfumes and fragrances
• Used cosmetics or personal care products
• Worn or washed clothing
• Used footwear
• Personalized or custom-made products, where disclosed before purchase

These exclusions do not limit customers’ rights concerning defective, misdescribed, or incorrectly supplied products under applicable law.

4. Return Request Procedure

To request a return:

1. Email us at info@femalecollection.online.
2. Include your order number and product details.
3. Explain the reason for the return.
4. Attach relevant photographs if necessary.
5. Wait for return instructions from our support team.

Please do not send products back without receiving return instructions.

5. Refund Policy

Once a returned product is received and inspected, we will notify the customer of the outcome.

Approved refunds will be processed through an appropriate available payment method.

Refund processing times may vary depending on the bank or payment provider.

6. Return Shipping Charges

For standard change-of-mind returns, customers may be responsible for return shipping charges, where permitted by applicable law and disclosed before the return is arranged.

For verified defective, damaged, or incorrectly supplied products, return shipping arrangements will be handled in accordance with applicable consumer protection requirements.

7. Order Cancellation

Customers may request cancellation before an order has been dispatched.

If an order has already been shipped, the request will be reviewed under the applicable return conditions.

Where a refund is due, it will be processed through an appropriate payment method.

8. Exchanges

Product exchanges may be offered depending on stock availability, product condition, and the nature of the request.

Any applicable delivery charges will be communicated before an exchange is confirmed.

9. Consumer Rights

Nothing in this policy excludes or restricts any rights or remedies customers are entitled to under applicable consumer protection laws in Pakistan.

10. Contact Us

For returns, refunds, exchanges, or order-related assistance:

Email: info@femalecollection.online

Website: https://femalecollection.online

Female Collection – Shop with Confidence.